Shipping

WE SHIP WORLDWIDE!

We ship all products using standard courier services to any worldwide destination. Rates and approximate lead times are provided below. If you have any questions then please contact us at customerservice@theopenauctions.com. Your shipping and handling charges are also summarised at checkout. You will receive a shipping confirmation email with your tracking number. You can also check on your order status or get tracking information by logging into your My Account. Multi item orders may be shipped separately and arrive at different dates. Depending on the type, availability, quantity and weight of items in your order, we may pack and ship them separately to ensure they arrive on time and undamaged. You will never be charged more for shipping and handling than what appears at checkout.

AUCTION AND BUY NOW DELIVERY TIMELINES

Please note that because the memorabilia products offered at the The Open Auction website are made-to-order and customised, you should allow up to 6 weeks to receive your completed order.  We do our best to ensure your delivery arrives on time, however, delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date. Large orders, international customs clearance, credit card authorisation and verification, manufacturing equipment failures, tournament used items still in use, or other unforeseen reasons, may all delay delivery of your order.

CARE AND HANDLING OF PRODUCTS

We go to extreme measures to ensure the protection of your made-to-order item(s) through an extra effort to carefully package and protect your unique product for successful delivery. As a result, our delivery charges may be higher than expected for the reasons stated above. Our products are typically irreplaceable and will be shipped using a courier that will require a signature on delivery.

SHIPPING TO UNITED KINGDOM

Typically, Shipping and Handling for Auction and Buy Now items to UK addresses range from £20.00 to £35.00 depending on the total weight and dimensions of your order, however, there can be exceptions for bulkier items. Although we will always endeavor to ship your product as soon as possible, please allow up to 6 weeks for delivery for Auction and Buy Now items. If you have any questions about delivery timeline and/or charges within the UK, please contact us at customerservice@theopenauctions.com. All Auction items are subject to an additional 20% VAT for UK shipping addresses that will be added to the order at time of checkout. All Buy Now items include VAT in the retail price. Please note due to security and accessibility items cannot be picked up.

SHIPPING TO EUROPEAN UNION

Shipping and Handling for Auction and Buy Now items to EU can vary by country, total weight and dimensions of your order. Although we will always endeavor to ship your product as soon as possible, please allow 6-8 weeks for delivery for Auction and Buy Now items. If you have any questions about delivery timelines and/or charges within the EU, please contact us at customerservice@theopenauctions.com. All Auction items are subject to an additional 20% VAT for EU shipping addresses that will be added to the order at time of checkout. All Buy Now items include VAT in the retail price.

SHIPPING TO REST OF WORLD (Non UK or EU Countries)

Shipping and Handling for Auction and Buy Now items to EU can vary by country, total weight and dimensions of your order. Although we will always endeavor to ship your product as soon as possible, please allow 6 to 8 weeks for delivery for Auction and Buy Now items. If you have any questions about delivery timelines and/or charges outside of the UK and EU, please contact us at customerservice@theopenauctions.com.

Duties and Taxes:

All International customers are responsible to pay for all applicable duty and customs charges for international deliveries. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. You should contact your local customs office for further information. All Buy Now items include VAT in the retail price.

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